The Woes of Sow Air & Sea Services, London

[adeequity]

I sent two luggages through your company to Lagos, Nigeria as you have advertised you render quick and efficient cargo services worldwide. You delivered just one of the baggages and claim the other is missing.

Before going any further and make demands, I will highlight a few facts about your company vis-à-vis the services you render .I term this, “Catalogue of Woes”

One, the time scale fixed by the delivery contract between us was never met. The agreement was that my luggages would arrive their destination within 5days but took two and half weeks for delivery. One would expect that during situations like that, a trader would contact his clients to apologise for delays and give reasonable explanations on the cause of such delays. You never did. I was the one who contacted your office several times to hanker for information and explanations which even were reluctantly given. At that point, my sensory perception told me something was dodgy.

Two, you claim to be money transfer agents but my first ordeal with your company was a bitter experience. On the first occasion, the recipient of the money I sent, spent over three hours in the banking hall just to collect the money – a process that should be completed under 15 minutes. I send money on a constant basis through other agents so I know the rudiments of the process. I only wanted to give your services a try. Not derailing from the story, the bank officials embarrassed the recipient saying the transfer code he brought to the counter was incorrect. I called your office and was given two other codes which subsequently were also not on the bank’s database. Security attention was being drawn to the recipient as he was thought to be perpetrating fraud. In addition, at a point, he never believed I sent any money as I had claimed.

On the second occasion, I sent hundred thousand odd naira through your office and was given a code to give to the beneficiary to tender at bank. On getting to the counter, he was told that all the money sent to him was ten thousand as that was the amount registered against the code he had presented. He had to go back to bank the next day with another pass code which you had generated overnight. How does one explain this? Money transfer business in never done this way. Not in these days of money laundry where everyone in a banking hall is a potential crime suspect.

What aroused my suspicion was that the trade name and address on the receipt issued to me was not in anyway same as your company name. We sent money from Glasgow; we were calling London for remedy. Well, that doesn’t sound strange but what put me off was that there was absolutely no correlation between the two offices.

On calling London to report the query, the proprietor of the company whose name appears on the receipt received the phone call and he was completely dumbfounded when I narrated the story. He seems not to have the slightest idea that someone was using his trade name in Glasgow. If he knew, then he had not given his content or approved of the arrangement. I heard his background comments regarding this and I was shocked. It was disheartening to observe that we were dealing with some unscrupulous third party agents. It’s unfortunate!

All the above are clear evidences of deception.